Urgent update on the pressure on the health and care system across Nottinghamshire

Message from NHS Nottingham and Nottinghamshire Communications Team


Some of you may already be aware that health and care services across Nottingham and Nottinghamshire have been experiencing a lot of pressure over the last few weeks. This has required all partners across the ICB to look at ways we can cope with, and accommodate, an increasing number of patients requiring hospital care as well as the discharge of patients back into the community.


The pressure in the health and care system across Nottingham and Nottinghamshire has led to Nottingham University Hospitals NHS Trust declaring a critical incident.


The emergency demand for care, and the ongoing challenge of discharging patients who are able to leave hospital into a suitable care setting, is leading to high numbers of patients waiting in the hospitals.


The local healthcare system is working together to maintain safe services for all of our patients. As a result, the system is prioritising patients with the highest level of need and health and care services continue to work together to resolve the situation as soon as possible. This means that some operations, where patients require a stay in hospital, will be postponed to prioritise patients with the most urgent clinical need.


We are extremely sorry we have had to take this step. If you are not contacted directly about an operation being postponed, please continue to attend your appointment as usual.


We are working extremely hard to ensure our patients are kept safe but there are ways that you can help.


Our teams are working exceptionally hard, and we would like to reassure our patients and the public that despite the challenges faced, essential services remain fully open for anyone who needs them so if someone requires urgent medical help, they should continue to come forward.


How you can help?


You can help the local healthcare system by thinking carefully about which healthcare options you choose. See information on the alternative services which are available to avoid the need to place avoidable demand on ambulance services and Emergency Departments. 


NHS 111 can tell you where to get help for your symptoms if you’re not sure what to do, how to find general health information and advice, where to get an emergency supply of your prescribed medicine and how to get a repeat prescription. You can also call NHS 111 to speak to a clinician and make bookings for urgent treatment centres and other services. The online and telephone services are available 24/7.


Urgent Treatment Centres treat injuries including sprains, strains, suspected fractures, bites, cuts, scalds and other non-emergency conditions. Waiting times are usually much shorter than A&E.


Sutton In Ashfield Primary Care 24 is open 24 hours a day and can be found at King’s Mill Hospital, NG17 4JL



Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day.


Pharmacists are experts in medicine who can help you with minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need and can signpost you to see a GP or other healthcare professional. Find a pharmacy near you: Find a pharmacy - NHS (www.nhs.uk)


For more information please click HERE.


Stuart Poynor - Deputy Chief Executive, NHS Nottingham and Nottinghamshire ICB

Lisa Kelly - Chief Operating Officer, Nottingham University Hospitals

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