Local NHS Seeks Public Feedback on Health Services During Coronavirus Pandemic



The local NHS across Nottingham and Nottinghamshire is seeking the public’s feedback on changes that have been made during the Coronavirus pandemic.


Due to the impact of Coronavirus, and to keep members of the public and staff safe, many changes have been made to services over recent months.


These include less face-to-face appointments, the reduction in a number of services as well as an increase in support to other services.


NHS Nottingham and Nottinghamshire CCG has launched a programme of engagement to listen to the views of local people and find out how they have found services during the pandemic. The feedback will be used to develop the way healthcare services are offered in the future following the Coronavirus pandemic.


Dr Stephen Shortt, joint clinical leader at Nottinghamshire and Nottingham CCG, said: “The NHS has made a number of temporary changes to services across the country during the pandemic. Locally specific services have been altered for a number of reasons including, for example, where staffing levels are too low for a non-urgent service to continue.


“During the pandemic, we have also introduced a number of new services, for example, increasing the support provided into care homes. All changes made nationally and locally are to ensure patient and staff safety remains a top priority. We understand these alterations may have caused inconvenience and upset for patients and as we move into this next stage of the pandemic we are supporting our providers to reintroduce services as soon as it is safe to do so.


“Over the last few months we have seen many positive changes fall out of the adjustments needed due to the pandemic, such as more people attending GP appointments virtually and a greater use of NHS 111 Online. Many of the changes made to services were mandated nationally and some changes have been made by the local system, in response to local need.


“As a result, we are now asking for the public’s feedback on these changes so we can continue to develop and progress our services. We want to learn from the pandemic, take on board the views of local people and make sure that we continue to provide services that meet the needs of our population.”


Some of the changes that have been made include: an increase in telephone consultations, reduced attendances in A&E, an increase in the use of NHS 111 and the new discharge assessment to speed up hospital discharges.


Madeleine O’Sullivan, chief executive officer of Newark and Sherwood CVS on behalf of the CVS Alliance, added: “The Alliance, comprising your local CVSs is pleased to be part of this public engagement. Covid-19 has impacted on all our lives in many different ways. We are keen to hear about your recent experiences of accessing healthcare services. Your views are important in determining how future services may be delivered.”


The public can get involved by:


Completing an online survey, available here: https://www.surveymonkey.co.uk/r/Y2K3675


Sharing your views with organisations/charities that are already supporting you either by telephone, email or virtual conversations. This information can then be shared with the CCG through a series of scheduled workshops.


The engagement will run from 9 July – 14 August 2020.






For more information please contact the communications team on ncccg.team.communications@nhs.net

About Nottingham & Nottinghamshire CCG and ICS

NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) was formed on 1 April 2020.

Our role involves deciding what services are needed for our diverse local populations, ensuring that they are provided and checking that they are delivering what’s needed.

We are responsible for the healthcare of a population of just over one million people - whether it is visiting your GP, seeing the nurse, picking up a prescription, or having treatment in hospital. The area covered by our new CCG includes all of Nottingham city and Nottinghamshire county except Bassetlaw.

CCGs are NHS organisations set up by the Health and Social Care Act 2012 to organise the delivery of NHS services in England.



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